This Privacy Policy explains what information VINTRA Reports collects, how we use it, and the choices you have. By using the Service, you agree to the practices described here.
1. Information We Collect
- Account information: name, email address, and phone number if you register or check out.
- Order information: the VIN(s) you look up, the report type purchased, and order/payment status.
- Payment information: handled directly by our payment processors; we do not store full card numbers on our servers.
- Contact and support messages: anything you submit through our contact form, including your name, email, phone, and message content.
- Newsletter sign-ups: your email address, if you opt in to receive product updates or promotional emails.
- Technical data: IP address and basic device/browser information, collected automatically for security and fraud prevention.
2. How We Use Your Information
- To generate and deliver the vehicle history reports you purchase.
- To process payments and prevent fraud.
- To send transactional emails (order confirmations, report delivery, receipts).
- To respond to support requests submitted through the Contact page.
- To send promotional or marketing emails — only if you have opted in, and you can unsubscribe at any time.
3. Who We Share It With
We share information only as needed to run the Service: payment processors (to charge your order), our vehicle data providers (to decode a VIN or, where configured, retrieve history records — we send the VIN, not your personal details, for this lookup), and email delivery providers (to send transactional and opted-in marketing email). We do not sell your personal information to third parties.
4. Cookies
We use essential cookies/local storage to keep you signed in and remember basic preferences. We do not use third-party advertising trackers.
5. Data Retention
We retain order and account records for as long as needed to provide the Service, comply with tax/legal obligations, and resolve disputes. You can ask us to delete your account and associated personal data at any time, subject to records we're required to keep for legal or accounting purposes.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us through the Contact page. We will respond within a reasonable time.
7. Children's Privacy
The Service is not directed to children under 18, and we do not knowingly collect personal information from children.
8. Security
We use industry-standard safeguards, including encryption in transit and restricted access to production systems, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "last updated" date on this page.
10. Contact
Questions about this Privacy Policy, or requests to access, correct, or delete your data, can be sent through our Contact page or directly to legal@vintrareports.us.
